POLICIES

WEBSITE POLICIES


1.    Website Terms & Conditions

BACKGROUND:


This agreement applies as between you, the User of this Web Site and DSL Design and Build, the owner(s) of this Web Site.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.


1. Definitions and Interpretation


In this Agreement the following terms shall have the following meanings: 


“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

“DSL Design and Build”means Development Services London Ltd 71-75 Shelton Street Covent Garden London WC2H 9JQ;

“Service” means collectively any online facilities, tools, services or information that DSL Design and Build makes available through the Web Site either now or in the future;

“System” means any online communications infrastructure that DSL Design and Build makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Web Site and is not employed by DSL Design and Build and acting in the course of their employment; and

“Web Site” means the website that you are currently using (https://www.dsldesignandbuild.com) and any sub-domains of this site (e.g. subdomain. https://www.dsldesignandbuild.com) unless expressly excluded by their own terms and conditions.


2. Intellectual Property


2.1 All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of DSL Design and Build, our affiliates or other relevant third parties.  By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.


2.2 Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by DSL Design and Build.


2.3 Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.


3. Links to Other Web Sites


This Web Site may contain links to other sites.  Unless expressly stated, these sites are not under the control of DSL Design and Build or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.


4. Links to this Web Site


Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site https://www.dsldesignandbuild.com without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of DSL Design and Build.  To find out more please contact us by email at admin@dsldesignandbuild.com or writing to  DSL Ltd 71 -75 Shelton St London W2H 9JQ.


5. Privacy


5.1 For the purposes of applicable data protection legislation, the DSL Design and Build will process any personal data you have provided to it in accordance Privacy Policy available on the DSL Design and Build website or on request from DSL Design and Build


5.2 You agree that, if you have provided DSL Design and Build with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to DSL Design and Build and (2) that you have brought to the attention of any such third party the Privacy Notice available on the DSL Design and Build’s website or otherwise provided a copy of it to the third party. You agree to indemnify DSL Design and Build in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.


6. Disclaimers


6.1 DSL Design and Build makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.


6.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.


7. Availability of the Web Site


The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

DSL Design and Build accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.


8. Limitation of Liability


8.1 To the maximum extent permitted by law, DSL Design and Build accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.


8.2 Nothing in these terms and conditions excludes or restricts DSL Design and Build’s liability for death or personal injury resulting from any negligence or fraud on the part of DSL Design and Build.


8.3 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.  However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.


9. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.


10. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


11. Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to admin@dsldesignandbuild.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.


12. Law and Jurisdiction

These terms and conditions and the relationship between you and DSL Design and Build shall be governed by and construed in accordance with the Law of England and Wales and DSL Design and Build and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.




2.    Website Privacy Policy


BACKGROUND:


This Policy applies as between you, the User of this Web Site and Development Services London Ltd the owner and provider of this Web Site.  This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.


1. Important information

1.1  Our website is not intended for children and we do not knowingly collect data relating to children.

1.2  This Privacy Policy supplements the other policies (including our terms of use (Terms)) and is not intended to override them.

1.3  Development Services London Ltd is the controller and responsible for your personal data (we, us or our).

1.4  To assist you further in understanding this Privacy Policy, we have set out in Part 5 of Schedule 1 a glossary of terms used, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.

1.5  We have appointed a data privacy manager (DPM). If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPM in writing, either:

1.6  By email to: admin@dsldesignandbuild.com

1.7  By post to: Development Services London Ltd 71-75 Shelton St London WC2H 9JQ

1.8  You have the right to make a complaint at any time to the ICO (https://www.dsldesignandbuild.com). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1.9  It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

1.10  Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug in or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.


2. The data we collect about you

2.1  We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.

2.2  We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.

2.3  We do not collect any special categories of personal data

2.4  If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into perform the contract with you and, we may have to cancel a product or service. We will notify you of this at the relevant time.


3. How personal data is collected

We collect personal data in the following ways:

direct interactions  you may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, or otherwise or correspond with us (by post, phone or email)

automated technology we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies.

publicly available sources we may collect personal data from publicly availably sources

third parties we may receive personal data from: (a) analytics providers based outside the EU (such as Google); (b) advertising networks and (c) search information providers (d) our suppliers such as payment providers, delivery services, website support and maintenance providers.


4. How we use your personal data

4.1  We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

4.2  To perform the contract, we are to enter into or have entered into with you;

4.3  To comply with a legal obligation; and

4.4  Where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4.5  Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.

4.6  We do generally only rely on consent as a legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.

4.7  We may analyse your personal data to form a view on what products and or services we think may be of interest to you. You will only receive marketing communications from us, if you have requested information from us or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.

4.8  We will not share your personal data with third parties for their marketing purposes.

4.9  You can opt out of email marketing by clicking the unsubscribe button within the marketing email. You can also withdraw your consent to marketing at any time by contacting our DPM.

4.10  Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.

4.11  We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

4.12  If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.

4.13  We may process your personal data (without your knowledge or consent) where this is required or permitted by law.


5. Disclosure of your personal data

5.1  We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.


6. International transfers

6.1  We do not transfer your personal data outside the European Economic Area (EEA).

6.2  Please contact us if you want further information on the specific mechanism used by us when transferring your personal data.


7. Data security

7.1  We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.

7.2  We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


8. Data retention

8.1  We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.2  Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us.  However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.

8.3  We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.


9. Your legal rights

9.1  You have certain rights in certain circumstances under data protection law.  These are set out in full in Part 3 of Schedule 1. If you wish to exercise any of your rights, please contact our DPM.

9.2  You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.

9.3  We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

9.4  We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Schedule 1: Personal Data


Part 1: Types of personal data

contact data - billing address, delivery address, email address and telephone number

financial data bank account and payment card details

identity data - first name, maiden name, last name, username or similar identifier.

marketing and communication data your preferences in receiving marketing from us

profile data - your username and password, purchase or orders made by you, preferences, feedback

technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website

transaction data - details about payments to and from you and other details of products and services you have purchased from us


Part 2: Lawful basis for processing and processing activities

The lawful basis upon which we may rely on to process your personal data are:

Consent you have given your express consent for us to process your personal data for a specific purpose

Contract the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you

legal obligation the processing is necessary for us to comply with legal or regulatory obligation.

legitimate interests the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest


Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.


Purpose/Activity/Type of data/Lawful basis for processing


to register you as a new customer identity & contact to perform our contract with you

to process and deliver your order, manage payments, fees and charges and debt recoveryidentity, contact, financial, transaction and marketing & communications

(i) to perform our contract with you;

(ii) as necessary for our legitimate interest in recovering debts due to us.

to manage our relationship with you, notifying you about changes to our Terms or Privacy Policy and ask you to leave a review identity, contact, profile & marketing & communications(i) to perform our contract with you

(ii) as necessary to comply with a legal obligation

(iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services.

to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  identity, contact & technical(i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(ii) as necessary to comply with any legal obligations

to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising identity, contact, profile, usage, marketing & communications & technical as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

to use data analytics to improve our website, products/services, marketing, customer relationships and experiencestechnical & usage as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy

to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers identity, contact, technical, usage & profile as necessary for our legitimate interests to develop our products/services and grow our business


Part 3: Your legal rights

You have the following legal rights in relation to your personal data:

access your data you can ask for access to and a copy of your personal data and can check we are lawfully processing it

correction you can ask us to correct any incomplete or inaccurate personal data we hold about you

erasure you can ask us to delete or remove your personal data where:

(a) there is no good reason for us continuing to process it;

(b you have successfully exercised your right to object (see below);

(c) we may have processed your information unlawfully; or

(d) we are required to erase your personal data to comply with local law.

(e) We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request

Object. you can object to the processing of your personal data where:

(a) where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;

(b) where we are processing your personal data for direct marketing purposes.

(c) in some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms, and, in such circumstances, we can continue to process your persona data for such purposes

restrict processing you can ask us to us to suspend or restrict the processing of your personal data, if:

(a) you want us to establish the accuracy of your personal data;

(b) our use of your personal data is unlawful, but you do not want us to erase it;

(c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or

(d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it

request a transfer you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format

withdraw your consent you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent


Part 4: Third Parties

Service providers acting as processors or controllers based in the EEA but also around the world who provide website services and IT and system administration services.

Professional advisors [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services

HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based in the EEA who require reporting of processing activities in certain circumstances

Third parties - third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy


Part 5: Glossary

aggregated data-  information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject

controller - a body that determines the purposes and means of processing personal data

data subject - an individual living person identified by personal data (which will generally be you)

personal data- information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data

processor - a body that is responsible for processing personal data on behalf of a controller

special categories - personal data information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.

ICO Information Commissioner’s Office, the UK’s supervisory authority for data protection issues


10.Changes to this Policy

10.1 Development Services London Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.



3. Cookie Policy


DSL Design and Build is committed to delivering the best possible service to you and we wish to maintain the confidence that you place in us. We would like to provide you with clear information about how we use and store cookies from our websites on your computer.

The word “computers”, when used in this policy, refers to computers, smartphones and all other devices used for accessing the internet.

What is a cookie?


Cookies are small text files that are placed and stored on your computer when you visit a website. Cookies are very useful and enable an internet site to recognise you, log when you visit a particular page, provide a secure connection to a website and enhance your user experience by: improving your browsing comfort, ; and/ or adapting the content of a page to your areas of interest.


The information stored by the cookies on your computer, during a limited period of validity, may relate to: the particular webpages you have visited on that computer; advertisements you have clicked on; the type of browser you use; and the information you have provided to a website (the use of the cookie meaning that you avoid having to provide the information again). This information is sometimes linked to your IP address.


Types of cookies installed by the Site dsldesignandbuild.com :


- Cookies intended to collect website statistics: in order to customise our website dsldesignandbuild to the requirements of our visitors, we measure the number of visits, the number of pages viewed, the activity of the visitors on the dsldesignandbuild.com site and how often visitors return. These cookies enable traffic analysis statistics to be compiled. From this analysis, the contents of the website can be developed and improved to enhance user experience.

The period of validity for these cookies is: although will never be more than 6 months.


- Cookies intended to collect information in relation to your areas of interest: information collected from these cookies may be used in order to send you personalised advertising customised to your needs and interests.

Cookies installed by DSL Design and Build have a period of validity of 7 days



Your choice with respect to cookies


Many of the cookies we use will improve your browsing experience of our websites, others are vital for you to access secure areas. As a default, most browsers are set to accept cookies. However, if you do not wish to consent to cookies being stored on your computer, you will be able to block all cookies by changing your browser settings.

If you decide to block all of the cookies using your internet browser, you will only continue to be able to visit the public areas of our websites and will no longer have access to any secure areas. You may also experience interruption or delays to your browsing experience of public areas.. You will always be able to block all cookies in your browser settings.

You may also, depending on the type of browser you have, configure your settings to block on certain types of cookie, or cookies from certain sources, or to notify you each time a new cookie is about to be stored on your computer, so you can then accept or reject it.


For details on what your browser offers and how to configure your browser according to your choices, please go to the “Help” menu or other dedicated section of your internet browser. By way of example:

- Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

- Safari : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html

- Chrome : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

- Firefox : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

- Opera : http://help.opera.com/Windows/10.20/fr/cookies.html


Right to access data and rights to oppose:


In accordance with the laws of various countries which may be applicable to you, you have a right to request details of all personal data DSL Design and Build holds on you, including that collected by cookies. You also have the right to oppose the storage of cookies on your computer.


Please note: preventing the installation of cookies on your computer will not remove all advertisements from websites you visit. Your refusal to accept these cookies will only prevent the customisation of such advertisements to your areas of interest as deducted from your browsing history.


More information:


More information about cookies, not just those from DSL’s website, and how cookies can be controlled can be found at Youronlinechoices,http://www.youronlinechoices.com/



Please note : If your computer is used by more than one person or has multiple internet browsers, it is possible that some of your choices relating to cookies may not be permanent because you are either using a different browser or a third party has changed the settings of your browser. We are unable to prevent these external factors and therefore cannot guarantee the permanence of the choices you make.

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©2019 Development Services London LTD company reg no. 11552487 trading as DSL Design and Build.